Refund policy

Short version: VIP is non-refundable unless the law says otherwise, and a request made within 14 days is looked at case by case.

Last updated 8 October 2026

VIP is non-refundable

VIP is a digital extra that is switched on for your account and is yours to use from that moment. Unless the law that applies to you requires otherwise, a purchase of VIP is non-refundable and non-exchangeable. That includes when:

you change your mind, or stop streaming, or stop playing;
you did not use it, or used it for less time than you paid for;
you bought a longer length than you meant to;
your VIP is taken away because the terms of use were broken — an image you had no right to use, abuse of the service, a ban;
a layout, a look or another VIP extra is changed, replaced or removed. The site changes, and VIP is whatever VIP is on the day; the VIP page says what that is.

There is nothing to cancel. VIP is one payment for a set length and does not renew by itself: when the time is up it ends, and nothing more is charged.

Asking for a refund

You can still ask. A request made within 14 days of the purchase is reviewed case by case, and a refund may be given at discretion even where the law does not require one. After 14 days a refund is given only where the law requires it.

These are always put right, whenever you tell us:

It was never switched on. If you paid and VIP has not appeared on your account within 72 hours, it is switched on, or the payment is returned in full — your choice.
You were charged twice, or charged the wrong amount, for the same purchase. The extra is returned.

An approved refund goes back to the payment method you paid with, within 14 days of being approved. A refund ends the VIP it paid for.

Your right to withdraw

Some countries give a buyer a period to withdraw from a purchase made online — 14 days in the European Union, the United Kingdom and some others, shorter elsewhere. That right does not apply to digital content that has started to be used with the buyer’s express consent.

By paying for VIP you ask for it to be switched on straight away, and you expressly agree that once it is on your account you lose the right to withdraw from the purchase.

Nothing on this page takes away a right the law of your country gives you and does not let you give up. Where such a right applies, it applies.

Who you paid, and who to ask

Where VIP is bought through the checkout on this site, the payment is processed by Paddle (Paddle.com Market Ltd), an online reseller that is the merchant of record for those orders: Paddle is the seller on your receipt, and Paddle handles the payment, the tax on it and any refund of it, under Paddle’s refund policy. To ask for a refund of a Paddle order, use the link in the receipt Paddle emailed you, or go to paddle.net and choose “Request refund”.

For anything else — VIP that has not appeared, a question before you buy, or a payment arranged by message rather than by card — write to hello@vora.tools or open a ticket at vora.tools/support, with the account it was for and when you paid.

See it before you pay

Because VIP is non-refundable, nothing about it is hidden until after you have paid. The VIP page draws every layout, with your own FACEIT numbers if you are signed in, and lists everything else it adds. If something there is unclear, ask first.

Chargebacks

If there is a problem, tell us before you dispute the payment with your bank: it is fixed faster by a message than by a chargeback. A payment that is disputed or reversed ends the VIP it paid for, and an account that disputes a payment it received VIP for may be refused VIP afterwards.